Your MaineHealth News for October 30
MaineHealth News & Updates |
Express Your Support to CMMC/St. Mary's Colleagues TodayMany of you have requested ways to express your support to those affected by the events in Lewiston, especially for our colleagues at Central Maine Medical Center and St. Mary’s Regional Medical Center. A message board has been created for our MaineHealth community to share thoughts of care and appreciation to the CMMC/St. Mary’s health care teams for their dedication to the victims and their families. A tragedy of this scale brings our communities together in unexpected ways, and our hope is that this small gesture of support from MaineHealth will convey how much we care and appreciate all they are doing. Appreciation Message Board Caring for Our Patients and Each OtherA speech language pathologist who was inspired at a young age to join a career in health care. A social worker whose work emphasizes collaboration and creativity. A person experiencing homelessness who has found space and time for healing. These stories and others highlight our culture of caring, our focus on access and patient experience, our determination to build comprehensive and connected services, and the ways we leverage technology and research to enhance patient care. Visit annualreport.mainehealth.org for stories from the past year, and to learn more about MaineHealth’s investments in our people, our patients and our communities. Speak Up for Safety: New Policy Effective Jan. 1, 2024
MaineHealth is taking the next step forward with a new system-wide policy that details how care team members can address an urgent patient safety issue or significant concern. Effective January 1, 2024 the Safety Stop, Escalation using CUS and Chain of Command policy encourages – and, in fact, requires – that care team members speak up for safety. MaineHealth Patient Safety Officer Mark Parker, MD, says, “Speaking up for safety in health care means that anyone can speak up and address a safety concern at any time, in a non-judgmental way and without fear. This new system-wide policy reflects all of our values, especially being patient-centered, taking ownership and supporting a respectful environment. We want all care team members to know that if you see something concerning, there are tools you can use to get the attention you need.” In the coming weeks you will hear more from your leader about this policy and the tools to support you. Thank you for all you do to advance a culture of safety at MaineHealth. Andy's Open Door is Wednesday Nov. 1 at 9:00 a.m.Tune in to the next Andy’s Open Door on Wednesday, November 1, at 9:00 a.m. Andy will be joined by MaineHealth Chief Quality Officer Omar Hasan, MD, MPH. Send your questions in advance to AskAndy@mainehealth.org or during the live chat! Visit Andy's intranet site for the meeting link and past recordings. Working Together Episode 32: The Silent ThreatCyber-attacks are as prevalent as ever, shutting down or crippling organizations across the globe. The health care industry – including MaineHealth – and others felt the residual impact of a cyber-attack last year when Kronos, a leading payroll system, was attacked. This attack alone cost our organization significant dollars, resource time and care team member frustration. How do these attacks happen and what can we do to prevent this Silent Threat from impacting us at MaineHealth? In episode 32, Kelly speaks with Chief Information Security Officer Andy Seward about cybersecurity and the work happening behind the scenes at MaineHealth to protect our organization. Listen here |
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HR News You Can Use |
Open Enrollment Tools to Support You: Enroll by Nov. 3rd
What’s new in 2024? 1) Fertility and family building is a new benefit from Progyny, which includes comprehensive treatment coverage, support and guidance from dedicated patient care advocates. To learn more, call Progyny at 1-866-960-3560. 2) Options are available to increase voluntary life insurance with lower rates. You may elect coverage up to a guaranteed amount without having to complete a medical questionnaire during Open Enrollment. To make your 2024 benefit selections, please visit the Benefits Portal from your work desktop. Note: You may also receive a reminder text message this week to elect 2024 HSA or FSA options. If you have any questions, please reach out to the HR Solution Center at 207-661-4000 or use the ASK HR icon on your work desktop any time. Support in Challenging Times
Click here to access additional well-being resources. |
Open Enrollment runs through Friday, Nov. 3 and it’s time to enroll! It is strongly recommended to participate in 2024 open enrollment, especially if you have an HSA or FSA. Visit our new benefits fair site 
When tragedy occurs it can cause a great deal of mental, emotional and physical stress. Grief is a process, not an event. It takes time to go from shock and sadness to recovery and a “new normal” and everyone feels grief and loss in their own way. There is no standard timeline for grieving. There are resources available for you and your family.
Diversity, Equity & Inclusion |
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Native American Heritage Month is celebrated in November to honor the remarkable Native Americans who have contributed to our nation. It is a time to rejoice in diverse and rich cultures, histories, and traditions and to appreciate the widespread contributions of the Native peoples. We can use this time to spread awareness about tribes or to educate people about the various challenges faced by the Native Americans in the past and today. Throughout this month, we commit to continue supporting the remaining Native American tribes and reminding the world of their sacrifices. 
MaineHealth has a significant number of veterans who have either previously served or currently serve in the Reserves or National Guard. The Veterans Care Team Member Network (CTMN) formally launched in October 2023 as a resource for the MaineHealth community, whether it is educating our peers, serving as a resource for veterans and their families, or to better serve our patients who are veterans. There has been a large amount of interest from care team members who are veterans and some hospitals already have veterans committees that are doing great work. The Veterans CTMN is looking to unite these existing committees, augment local efforts, and expand awareness.
Information Technology |
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Microsoft Authenticator will replace RSA tokens for all MaineHealth care team members by the end of 2023. RSA tokens/SecurID will no longer work. Care team members who currently use an RSA token/SecurID will receive an email notification with instructions to replace RSA token/SecurID with Microsoft Authenticator over the next few weeks or months.
On November 14, the IT Help Desk will change its name to IT Service Desk to more accurately reflect the level of service the team provides to our care team members. This is also more in line with industry standards; a help desk implies break/fix support whereas our services go well beyond that. 
Thank you to everyone who has explored the MaineHealth Cybersecurity articles and training modules this month. The final recommended reading for the month is the article
Privacy and Compliance Corner |
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All care team members have a responsibility and accountability to be familiar with the MaineHealth Code of Ethical Conduct and to gain an understanding of the seven elements of an effective compliance program.
Professional & Educational Opportunities |
ME DHHS Webinar: Supporting Patients' Behavioral Health in the Wake of the Lewiston EventRecognizing the profound sadness and trauma being experienced by people and communities around the state, Maine Department of Health and Human Services (DHHS) is seeking to provide support, education, and resources to Maine health care clinicians, while also coordinating with several related efforts being offered by other groups. With that goal, they plan to offer a series of three webinars in the coming weeks geared to support front-line Maine health care providers as you care for your patients.
The webinars will feature national and state experts on the issue of trauma response and will offer an opportunity for questions and discussion. The first in this series of webinars will be held this Wed., Nov 1 from 12:00 – 1:00 p.m. (will be recorded). Register here. Dates for the remaining two sessions will be announced soon. 2024 Summer Internship Program Now Accepting Proposals
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MaineHealth in the News |
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